Important Informations


Packaging Tricks

Choose the size of the package according to its content. Under-filled boxes are likely to collapse; overloaded ones may burst.

Always use high quality materials for your shipments. Consider strength, cushioning, and durability when selecting your wrapping supplies. Choose boxes made of corrugated cardboard, with good quality outer liners. Use heavy-duty double-layered board for valuable items. Make use of cushioning materials, especially to stop your packaging contents from moving.

Use strapping, when suitable, as a good way to seal and secure your box. Use strong tape if a strapping machine is not available. Put fragile goods in the centre of a package; ensuring they don’t touch the sides. Your item should be well cushioned on all sides. Ensure liquids are stored in leak-free containers, packed with a lightweight, strong, internal material (for example, Styrofoam) and sealed with a plastic bag. Always remember that bad packaging may cause damage to surrounding items.

Seal semi-liquids, greasy or strong-smelling substances with adhesive tape, then wrap in grease resistant paper. Always remember that bad packaging may cause damage to surrounding items.

Place powders and fine grains in strong plastic bags, securely sealed and then packed in a rigid fibreboard box. Use “arrow-up” label for non-solid materials. Repack your gifts properly. Many goods sold in attractive packaging may not be suitable for shipping. Use triangular tubes not round tube-type cylinders to pack rolled plans, maps and blueprints. Remember always to pack small items in flyers appropriately. Protect your data discs, audio and video-tapes with soft cushioning material around each item. Complete the address clearly and completely, using uppercase letters when handwriting labels to improve readability for PEGAS personnel.

When shipping sharp items, such as knives or scissors, ensure that you fully protect the edges and points. Heavy cardboard is suitable for this. Fix the protective material securely so that it cannot be accidentally removed in transit. Always use cardboard dividers when sending flat, fragile material (such as vinyl records). When re-using a box, remove all labels and stickers. Ensure that the box is in good shape and not worn out.

Do not use bags made of fabric or cloth.
Do not over seal your package. Remember that all shipments can be opened by customs authorities for inspection.
Do not use cellophane tape or rope to seal your shipment.
Do not consider “Fragile” and “Handle with care” labels as a substitute for careful packaging. They are only appropriate for information purposes.

* Please note that PEGAS will accept no liability for the packaging advice it provides. The customer remains responsible for ensuring packaging is adequate for transportation.

Time Definite Delivery (TDD) Terms and Conditions

On this page, you will find the latest (and most applicable) Time Definite Delivery (TDD) Terms and Conditions. Please note that different terms and conditions may apply in certain countries.

PEGAS will, upon the customer’s request and subject to the restrictions described below, provide either a credit or refund of the premium paid by customer for a PEGAS StartDay Express or a PEGAS MidDay Express shipment, which is delivered later than PEGAS’s quoted delivery commitment time.

PEGAS’s Money-Back Guarantee is subject to the following conditions:

A. The money-back guarantee only applies to the PEGAS StartDay Express and PEGAS MidDay Express service from specified locations to specified post code destinations (or towns where no post codes are available), which may be obtained only by telephoning PEGAS Customer Service or using PEGAS’s automated systems and supplying the following information:

the pick-up address.
the commodity being shipped.
the time and date the shipment is available to be picked-up.
the exact destination, including post code. – the shipment weight. – the shipment dimensions.
number of pieces.

The shipper shall specify the requested service on the waybill. Should any such information prove to be inaccurate and, specifically, if a shipment is tendered to PEGAS substantially later than the time agreed with PEGAS for pick-up, no guarantee shall apply. Any delivery time published by PEGAS or quoted by PEGAS Customer Service without the foregoing information, is only an estimate and is not the delivery commitment time.

B. The guarantee applies only to the premium over and above the customer’s price for a standard service for a similar shipment. The guarantee is exclusive of all other items, including, without limitation, fines, taxes or other charges or amounts.

C. In the case of multiple piece shipments, this guarantee will apply to every piece in the shipment. If a late delivery occurs for any piece within the shipment, the refund or credit will be given for the premium applicable to that shipment.

D. Customer must notify PEGAS of any claim for late delivery, in writing or by telephone, within 30 calendar days of the shipment date and provide PEGAS with the account number (if any), the waybill number, the date of shipment, and complete receiver information. Within 30 calendar days after customer so notifies PEGAS, PEGAS shall either:·

provide the customer with the credit or refund.
provide the customer with information explaining the reason that the shipment is not eligible for the guarantee under the applicable limitations or exclusions.
provide the customer with evidence of timely delivery.Payment by PEGAS of the premium to the customer or another party nominated by him shall constitute a full release of PEGAS’s obligations for any delay under the money-back guarantee to any interested party.

This guarantee does not apply to:

A. The StartDay Express service only, shipments where:

the total actual or volumetric weight is more than 250 kg; or
any piece has an actual or volumetric weight of more than 25 kg; or
any piece has a side longer than 100 cm or has more than one side longer than 70 cm.

B. Transport Collect shipments.

C. Jumbo Box and any other box supplied by PEGAS to which a special shipment rate applies.

D. Transportation charges resulting from returned shipments.

E. Deferred or space-available moves.

F. Shipments for which any additional service option (other than insurance cover) is requested, e.g. Saturday delivery.

G. Late delivery or failure to deliver due to circumstances beyond PEGAS’s control, as set out in the PEGAS Terms and Conditions of Carriage and including improper or incomplete delivery instructions or information (which may include P.O. Box for receiver address, missing or inaccurate receiver telephone number), or unavailability or refusal of the receiver to accept delivery.

H. PEGAS Unacceptable Shipments as defined in the PEGAS Terms and Conditions of Carriage.

All other provisions of the PEGAS Terms and Conditions of Carriage apply. This money-back guarantee is subject to modification or cancellation by PEGAS at any time.

If a customer has an extremely time-sensitive shipment, the loss or delay of which may result in consequential damages, the customer must contact their own insurance agent or broker to insure against such risks, as PEGAS does not assume such liabilities. PEGAS does not provide and will not arrange for such insurance.